FAQ
CAN I CHANGE OR CANCEL MY ORDER, ONCE IT HAS BEEN CONFIRMED?
Unfortunately, we cannot make any changes or cancel your order once it is confirmed.
WHEN AND HOW CAN I USE MY TRACKING NUMBER?
You will receive a shipping confirmation with a tracking link as soon as your order is dispatched. The link becomes active once the carrier picks up and scans your shipment.
I RECEIVED MY ORDER, BUT IT'S FAULTY, INCOMPLETE, OR THE WRONG PRODUCT. HOW DO I GET A REFUND OR EXCHANGE?
Please contact our Customer Service as soon as you discover your order is not as expected at hello@silkand.dk
HOW DO I RETURN MY ORDER?
We only accept returns within 14 days. Send an email to: hello@silkand.dk and we will provide you with a return label to print and return in GLS shop.
CONTACT
If you have any questions about an order, our products or our website, please check out the FAQs section - the answer might be there already! Alternatively, reach out to us on one of the options below or use the contact form and we'll get back to you.