FAQ
CAN I CHANGE OR CANCEL MY ORDER, ONCE IT HAS BEEN CONFIRMED?
Unfortunately, we cannot make any changes or cancel your order once it is confirmed.
WHEN AND HOW CAN I USE MY TRACKING NUMBER?
You will receive a shipping confirmation with a tracking link as soon as your order is dispatched. The link becomes active once the carrier picks up and scans your shipment.
I RECEIVED MY ORDER, BUT IT'S FAULTY, INCOMPLETE, OR THE WRONG PRODUCT. HOW DO I GET A REFUND OR EXCHANGE?
Please contact our Customer Service as soon as you discover your order is not as expected at hello@silkand.dk
HOW DO I RETURN MY ORDER?
We only accept returns within 14 days. Send an email to: hello@silkand.dk and we will provide you with a return label to print and return in GLS shop.
KONTAKT
Hvis du har spørgsmål til en ordre, vores produkter eller vores hjemmeside, så tjek venligst sektionen med ofte stillede spørgsmål - svaret er der måske allerede! Alternativt kan du kontakte os på en af mulighederne nedenfor eller bruge kontaktformularen, så vender vi tilbage til dig.